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About the role
Key responsibilities & impact- Lead, coach, and develop a team of virtual sellers responsible for inbound lead conversion and proactive outbound prospecting
- Drive disciplined pipeline management, SLA adherence, and sales activity tracking within CRM tools (e.g., Salesforce)
- Establish and execute hub-based sales strategies that maximize conversion, speed to lead, and productivity per seller
- Develop and monitor revenue, volume, and market share goals aligned to merchant acquiring objectives
- Partner cross-functionally to ensure seamless lead routing, onboarding, and client experience
- Leverage data and reporting to optimize sales performance, conversion rates, and funnel health
- Ensure timely follow-up with leads and referrals, reinforcing a rapid-response engagement model
- Identify trends in customer needs, digital behavior, and competitor offerings to continuously refine strategy
- Build a strong, performance-driven culture focused on accountability, coaching, and results
- Oversee budget, staffing, and resource planning to support scalable growth
- Develop relationships with internal partners and external industry stakeholders as needed
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Typically eight to 10 years of relevant experience
- Direct experience leading inside sales, virtual sales, or contact center-based teams
- Typically, 8–10 years of relevant sales and/or sales leadership experience
- Strong knowledge of merchant acquiring and payment solutions
- Proven success managing teams focused on high-volume inbound/outbound sales motions
- Advanced proficiency with CRM platforms (e.g., Salesforce) and sales productivity tools
- Demonstrated ability to drive pipeline discipline, conversion improvement, and activity-based performance management
- Strong analytical mindset with experience using data to drive decisions and improve outcomes
- Excellent coaching and leadership skills, with a track record of building high-performing, metrics-driven teams
- Effective verbal and written communication skills, particularly in virtual engagement environments
- Strong understanding of banking products/services, operations, and evolving payment trends
- Ability to make independent, data-driven decisions in a fast-paced environment
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales Strategy DevelopmentPipeline ManagementLead ConversionSales Activity TrackingPerformance ManagementAnalytical SkillsRevenue Goal MonitoringHigh-Volume Sales ManagementBudget PlanningResource Planning
Soft Skills
Coaching SkillsLeadership SkillsCommunication SkillsAccountabilityTeam Building
