Client Advocacy and Events Manager

U.S. Bank

Client Advocacy and Events Manager at U.S. Bank, leading client engagement, VOC insight, and industry events strategy for treasury and payments solutions.

Posted 7/8/2026full-timeMinneapolis • Arizona, Colorado, Illinois, Minnesota • 🇺🇸 United StatesSeniorLead💰 $133,365 - $156,900 per yearWebsite

About the role

Key responsibilities & impact

Lead client advisory engagement, Voice of Customer (VOC) insight, and TPS industry event strategy
Ensure client feedback and external market engagement inform strategic decisions
Partner with TPS leadership, Product Management and Strategy, Sales, Marketing, and Payments partners
Translate client sentiment, market themes, and event opportunities into actionable direction
Own strategic Client Advisory Groups and align VOC findings to business priorities
Guide event participation decisions across TPS product and sales partners
Analyze feedback from advisory groups, VOC channels, relationship engagement, and priority industry events
Synthesize input into themes, trends, risks, market signals, and opportunities
Monitor progress on actions informed by client feedback, in partnership with business and product teams

Requirements

What you’ll need

Master's degree, or equivalent work experience
10 or more years of experience in project management activities
Two or more years of managerial experience
10+ years in client experience, insights, strategy, consulting, program management, industry events, or related fields
Proven ability to influence senior and executive leaders without direct authority
Strong analytical and synthesis skills; able to translate complex feedback into clear insights
Executive-level communication and presentation skills
Experience designing and facilitating senior-level client forums or advisory groups
Experience developing event participation strategies, evaluating investments, and coordinating attendee planning
Comfort operating in a matrixed, multi-LOB environment
Financial services or complex B2B client experience
Experience with industry conferences, sponsorships, trade associations, client forums, or executive events
Experience partnering with strategy, analytics, or insights functions
Familiarity with Voice of Customer methodologies and client listening tools

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementAnalytical SkillsSynthesis SkillsProgram ManagementClient Insights

Soft Skills

Influencing Without AuthorityCommunication SkillsPresentation SkillsFacilitation Skills

Certifications

Master's Degree