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About the role
Key responsibilities & impact- Responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions
- Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met
- Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues
- Communicates new policies, procedures, and products to staff
- Maintains a high level of customer service both internally and externally
- Provides ongoing training, coaching, motivating, and team building of support staff
- Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff
- Approves employee time records, work assignments, vacations, sick pay, etc.
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Typically four or more years of relevant experience
- Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
- Strong decision-making, analytical and problem-solving skills
- Good organizational and project management skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Basic knowledge of human resources policies and programs
- Effective interpersonal skills
- Ability to thrive in a team environment and effectively lead individuals
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Loan ProcessingLoan ServicingOperational PoliciesAnalytical SkillsProblem-SolvingOrganizational SkillsProject Management
Soft Skills
Effective CommunicationTeam LeadershipCoachingMotivatingCustomer Service