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U.S. Bank

Debt Management Account Processor

U.S. Bank

Debt Management Account Processor performing document processing and customer service tasks for U.S. Bank.

Posted 7/3/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact
  • Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area.
  • Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving, classifying, consolidating and summarizing documents and information; completing reports and providing administrative support.
  • Responsibilities may also include customer service duties such as answering customer inquiries, resolving customer problems and responding to customer requests for information.

Requirements

What you’ll need
  • High school diploma or equivalent
  • Typically three to five years of clerical and customer service experience
  • Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
  • Strong customer service skills
  • Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
  • Ability to identify and resolve/escalate complex problems
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Effective verbal and written communication skills

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Document ProcessingRecord KeepingData EntryTransaction RecordingReport Completion
Soft Skills
Effective CommunicationProject ManagementProblem Solving
Certifications
High School Diploma or Equivalent