Repossession Processor

U.S. Bank

Support role overseeing repossession and collateral liquidation processes at U.S. Bank.

Posted 7/2/2026full-timeCincinnati • Kentucky, Montana, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

About the role

Key responsibilities & impact

Performs a variety of support and oversight to the physical repossession and collateral liquidation processes for the bank;
Requiring thorough knowledge of consumer banking, specifically default operations, programs and practices;
Duties may include validation of, and managing daily controls and escalating associated findings (including regulatory, risk, financial, and operational);
Support repossession providers in effectiveness measures;
Management of physical collateral across the United States, in both impounded and repossessed situations;
Root cause and investigation into account issues;
Customer correspondence creation and validation (regulatory);
Consumer titling oversight;
Sales coordination with internal and external partners – including internal and external legal counsel.

Requirements

What you’ll need

High school diploma or equivalent
Typically four or more years of clerical and customer service experience
Collections or mortgage servicing experience (preferred)
Thorough knowledge of products, services, terminology, procedures and systems related to assigned area
Strong customer service skills
Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
Ability to independently identify and resolve complex problems
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Effective verbal and written communication skills.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Collections ExperienceMortgage Servicing ExperienceProject ManagementRegulatory ComplianceCollateral ManagementAccount Issue InvestigationSales CoordinationConsumer Titling Oversight

Soft Skills

Effective CommunicationCustomer Correspondence CreationMulti-Project Management