Mortgage Customer Specialist

U.S. Bank

Mortgage Customer Specialist at U.S. Bank managing loan processes and customer interactions.

Posted 7/2/2026full-timeRemote • Illinois, Minnesota, Ohio, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $33 per hourWebsite

About the role

Key responsibilities & impact

Manage the mortgage loan process from initial approval through final approval and closing
Serve as the primary point of contact for customers, Mortgage Loan Officers, and internal and external partners
Ensure timely communication, document collection, and processing of loan conditions
Work closely with all parties involved in the transaction to facilitate a smooth and efficient loan experience while maintaining compliance with bank, regulatory, and investor guidelines

Requirements

What you’ll need

High school diploma or equivalent
Three or more years of job-related experience
Effective problem-solving and decision-making skills
Ability to produce results in a fast paced, production-oriented and customer-centric role
Ability to manage multiple tasks/projects and deadlines simultaneously
Effective verbal and written communication skills
Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority
Minimum of 5 years of mortgage loan processing experience
Experience processing conventional, agency, and bond loan products
Proficiency with Loan Product Advisor (LPA) and Desktop Underwriter (DU) automated underwriting systems
Demonstrated ability to manage a high-volume pipeline and meet multiple deadlines in a fast-paced environment
Strong time management, organizational, and prioritization skills with the ability to balance competing demands
Exceptional attention to detail and accuracy when reviewing loan documentation and underwriting conditions
Effective verbal and written communication skills with the ability to collaborate across customers, loan officers, underwriters, and business partners
Proven ability to proactively identify issues, follow through on outstanding conditions, and drive loans to final approval and closing
Strong customer service orientation and commitment to delivering a positive borrower experience throughout the mortgage process.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Loan Processing PoliciesClosing ProceduresAutomated Underwriting SystemsConventional Loan ProductsAgency Loan ProductsBond Loan ProductsCredit Policy KnowledgePipeline ManagementDocument ReviewUnderwriting Conditions

Soft Skills

Effective CommunicationTime ManagementOrganizational SkillsAttention to DetailDecision-Making Skills