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About the role
Key responsibilities & impact- Establish and maintain great working relationships with assigned business customers
- Serve as the main day to day contact between the customer and U.S. Bank
- Service and support customer’s depository and treasury products and provide limited loan servicing
- Act on behalf of the customer as a liaison with sales staff, technical specialists, and/or other U.S. Bank departments
- Utilize numerous systems to access account information and respond to customer inquiries received via phone, email, business line hand-off, and SinglePoint Service Request module
- Assist customers with product installation after the initial onboarding
- Identify and recommend the appropriate products and services to meet customer’s needs
- Research, trouble shoot and resolve operational problems experienced by our customers
- Provide depository support such as adjustment research, correction of deposit errors, missing or misapplied payments/ deposits
Requirements
What you’ll need- Associate's degree, or equivalent work experience
- Three to five years of experience in financial services industry
- Strong verbal, written, and interpersonal communication skills
- Proven customer service and relationship building skills
- Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy
- Thorough knowledge of all relevant operational processes, and treasury products and services
- Proficient in and able to navigate all relevant computer systems
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Financial Services ExperienceProduct Installation SupportOperational Problem ResolutionAdjustment ResearchDeposit Error Correction
Soft Skills
Verbal CommunicationWritten CommunicationInterpersonal SkillsListening SkillsEmpathy
Certifications
Associate's Degree