Contact Center Manager

Managing a customer service team for U.S. Bank, ensuring high-quality service and compliance with policies.

Posted 6/12/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $62,050 - $73,000 per yearWebsite

Key responsibilities & impact

Responsible for managing customer service staff in receiving customer inquiries
Investigating requests, answering questions and resolving problems
Maintains a high level of quality customer service
Develops processes or tools which improve the level of service provided
Ensures compliance to applicable internal policies and procedures
Participates in the development and enhancement of equipment and training procedures and programs
Manages the operations activities for the assigned functional area(s)/region(s) by planning and scheduling departmental activities

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of relevant experience
Strong customer service and problem-solving skills
Advanced knowledge of operational functions, systems, policies and procedures of assigned area
Basic understanding and practical application of applicable laws and regulations
Effective leadership skills
Strong verbal and written communication skills
Working knowledge of computer applications used in area

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingoperational functionssystemspoliciesprocedureslawsregulationscomputer applications

Soft Skills

leadershipverbal communicationwritten communication

Certifications

Bachelor's degree