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About the role
Key responsibilities & impact- Monitor, evaluate, and enhance the quality and compliance of operational processes within assigned business lines
- Conduct quality reviews, identifying risks, and supporting continuous improvement efforts
- Perform quality control reviews and evaluations to ensure work meets established standards for accuracy, timeliness, and productivity
- Monitor key risk indicators (KRIs) and identify trends, control gaps, and potential compliance risks
- Document findings, quality issues, and performance results, providing clear insights for management review and decision-making
- Conduct root cause analysis on errors or defects, recommending corrective actions and process improvements
- Partner with business line teams to resolve compliance-related issues and support remediation efforts
- Assist in the development, update, and implementation of policies, procedures, and quality standards
- Support training and coaching efforts by providing feedback based on quality review observations
- Respond to audits and support regulatory readiness activities by ensuring proper documentation and process adherence
- Prepare and maintain reports on quality metrics, compliance trends, and operational performance
Requirements
What you’ll need- High school diploma or equivalent
- Typically three or more years of experience in quality analysis and measurement activities
- Thorough knowledge and understanding of the products and services applicable to the assigned area
- Thorough knowledge of the productivity and accuracy standards of the assigned area
- Strong knowledge of computer systems used in the assigned area
- Effective verbal and written communications skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Bachelor's degree preferred
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality analysisquality controlroot cause analysiscompliance risk identificationprocess improvementperformance measurementrisk monitoringdocumenting findingspolicy developmenttraining and coaching
Soft Skills
effective communicationanalytical thinkingproblem-solvingattention to detailcollaborationfeedback provisionorganizational skillsdecision-makingadaptabilitytime management
