Senior Operations Processor

U.S. Bank

Senior Operations Processor supporting SBA loan servicing by ensuring accuracy and compliance with regulatory requirements. Collaborating internally and externally for efficient operations in a fast-paced environment.

Posted 6/3/2026full-timeGresham • Arizona, Oregon • 🇺🇸 United StatesSenior💰 $24 - $32 per hourWebsite

About the role

Key responsibilities & impact

Service SBA commercial loans by processing operational in strict adherence to SBA program guidelines (e.g., 7(a), 504), internal policies, loan documentation, and regulatory requirements
Ensure accuracy, completeness, and timeliness of work while meeting established service level agreements (SLAs) and quality expectations
Research, analyze, and resolve discrepancies, appropriately document actions and outcomes
Analyze SBA loan portfolios and loan histories to identify trends and key data points; develop and maintain Excel-based models and reports to quantify financial impacts and support decision-making
Demonstrate strong ownership and accountability for assigned work, including follow through on open items
Interpret SBA loan documentation, servicing requirements, and procedural guidance, applying sound judgment and adaptability in a dynamic operational environment
Identify potential process gaps, risks, or inefficiencies and escalate observations through appropriate channels
Collaborate effectively with internal partners across operations, risk, compliance, and other functional teams involved in SBA loan servicing
Collaborate effectively with external partners, including investors and secondary market participants, to ensure accurate reporting and reconciliation of SBA loan data
Analyze and interpret reporting and operational data related to commercial loan posting activities

Requirements

What you’ll need

High school diploma or equivalent
Four to five years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SBA commercial loansloan documentationExcel-based modelsdata analysisfinancial impact quantificationreportingoperational data interpretationregulatory complianceprocess improvementexception resolution

Soft Skills

ownershipaccountabilitycustomer servicetime managementcollaborationcommunicationadaptabilityproblem-solvingattention to detailinterpersonal skills