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About the role
Key responsibilities & impact- Support sales teams in executing a One Bank strategy and growing market share
- Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
- Identify potential problems, and compliance issues
- Maximize client satisfaction and encourage expansion of the relationship
- Identify products and services that realize clients' unmet needs
- Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements
Requirements
What you’ll need- Bachelor's degree, or equivalent work experience
- Typically seven or more years of job-related experience
- Sales support experience and skills
- Proven customer service and problem resolution skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective interpersonal, verbal and written communication skills
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales supportcustomer serviceproblem resolutioncompliancerisk managementclient relationship management
Soft Skills
interpersonal skillsverbal communicationwritten communicationclient experiencetimelinessprofessionalism
Certifications
Bachelor's degree