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About the role
Key responsibilities & impact- Support the Foreclosure Operations team within Default Mortgage Servicing
- Lead critical functions across foreclosure bidding, sales reporting, and offshore liaison coordination
- Oversee bid development and sale execution across investor types
- Ensure compliance with state, investor, and internal requirements
- Monitor timelines and operational risk, delivering accurate reporting and performance insights
- Partner with internal teams, attorneys, vendors, Risk, and Compliance to resolve issues and strengthen controls
- Lead a team responsible for bids, sales support, reporting, and offshore relationship management
- Drive process improvements, automation opportunities, and scalable reporting solutions through tools such as Microsoft Excel, Power BI, and servicing platforms in a complex, highly regulated environment
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience
- Typically five to six years of business-related experience and one to two years of managerial experience
- 1–2 years of people leadership or manager experience
- Experience in mortgage servicing, default servicing, foreclosure operations, bid administration, sale support, or operational reporting
- Foundational knowledge of investor, agency, and regulatory requirements, including foreclosure timelines, servicing guidelines, or control requirements
- Proficiency with Microsoft Excel, Power BI, PowerPoint, and experience using servicing or workflow platforms such as MSP/Black Knight, ICE Mortgage Technology, or similar systems
- Ability to analyze operational data, identify trends, and communicate performance insights to leaders and business partners
- Experience supporting process improvements, automation efforts, or workflow enhancements in an operations environment
- Strong collaboration, communication, and stakeholder management skills
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage servicingdefault servicingforeclosure operationsbid administrationoperational reportingdata analysisprocess improvementsautomationworkflow enhancements
Soft Skills
people leadershipcollaborationcommunicationstakeholder management
Certifications
Bachelor's degree