FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesCloudDistributed Systems
About the role
Key responsibilities & impact- Serve as technical owner for high-impact and complex Tier 2 issues across the Spend Management platform.
- Independently assess severity, scope, and blast radius using system data, logs, and platform signals.
- Drive cross-functional resolution by coordinating with Engineering, Product, Risk, and Support teams.
- Ensure issues are tracked end-to-end through resolution, validation, and post-incident learnings.
- Investigate complex issues across distributed systems, APIs, data pipelines, third-party integrations, and configuration layers.
- Analyze logs, request payloads, system behavior, and integration flows to identify failure points.
- Reproduce issues in lower environments and validate hypotheses before Engineering handoff.
- Distinguish between product defects, configuration issues, data inconsistencies, and external dependency failures.
- Lead root cause analysis for recurring or systemic issues and document findings clearly.
- Identify patterns and trends that signal platform risk or degradation.
- Partner with Product and Engineering to propose corrective actions that improve system reliability and reduce repeat incidents.
- Act as a technical partner to Engineering during incident response and fix validation.
- Validate fixes in demo or test environments with a focus on real-world scenarios and edge cases.
- Support release readiness by identifying risk areas based on historical incidents and system knowledge.
- Author and maintain technical troubleshooting documentation, known-issue guides, and escalation runbooks.
- Raise the technical maturity of Tier 2 support by standardizing investigation approaches and documentation quality.
- Contribute to process improvements that reduce time-to-resolution and improve support confidence.
- Communicate clearly with Support, Product, and Engineering during active escalations.
- Produce concise, technical summaries suitable for leadership consumption, including impact assessment and resolution status.
- Escalate material risks and unresolved systemic issues with clarity and recommended next steps.
Requirements
What you’ll need- Bachelor's degree or equivalent work experience
- At least 10 years experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
- 6–8 years of experience in technical support, platform operations, SRE, or systems analysis roles.
- Strong experience troubleshooting distributed systems, APIs, data integrations, and SaaS platforms.
- Ability to read and reason about technical artifacts (logs, payloads, schemas, workflows).
- Proven experience working directly with engineering teams during issue investigation and resolution.
- Experience supporting financial systems, payments, card platforms, or regulated environments.
- Familiarity with cloud-based architectures, observability tools, and incident management practices.
- Experience supporting integrations with accounting platforms (e.g., QuickBooks, Xero, Sage) or third-party vendors.
- Strong documentation skills with the ability to translate complex technical issues for non-technical audiences.
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdistributed systemsAPIsdata integrationsSaaS platformsincident managementroot cause analysistechnical documentationcloud-based architecturessystem analysis
Soft Skills
communicationcross-functional collaborationproblem-solvinganalytical thinkingattention to detailprocess improvementtechnical maturityleadershipdocumentation skillsrisk assessment
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in EngineeringBachelor's degree in Information Systems