Contact Center Customer Experience Specialist – Cardmember Services

. Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.

Posted 5/21/2026full-timeRemote • Kentucky, Ohio, Oregon, Wisconsin • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Key responsibilities & impact

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
Researches and resolves problems and errors which may include those related to fraud support and internet operations.
Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

What you’ll need

High school diploma or equivalent
Typically, at least 18 months of customer service or related experience
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills and ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingnegotiationtime managementmultitaskingcustomer interactioncommunication

Certifications

high school diploma