Technology Architect – ServiceNow Platform Architect

U.S. Bank

. Serve as the primary architect for the ServiceNow CSMNOW platform, designing system-level and integrated solutions that address complex business needs.

Posted 5/21/2026full-timeHopkins • Colorado, Minnesota, North Carolina, Texas • 🇺🇸 United StatesSeniorLead💰 $119,765 - $140,900 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Serve as the primary architect for the ServiceNow CSMNOW platform, designing system-level and integrated solutions that address complex business needs.
Collaborate with business-line stakeholders to gather requirements, interpret needs, and determine how the ServiceNow platform can best support desired outcomes.
Translate business problems into scalable, secure, and automation-driven architectures, prioritizing out-of-the-box (OOB) capabilities where appropriate.
Design high-level solutions with an understanding of dependent systems, integrations, and enterprise service management processes.
Formulate and communicate architectural vision, principles, and design objectives to diverse audiences, including senior business stakeholders.
Act as the ServiceNow Technical Owner, accountable for the overall health, stability, and evolution of the CSMNOW platform.
Own and execute all technical owner responsibilities in alignment with bank policy, including timely completion of assignments and audits.
Manage biannual platform upgrades and monthly patching, ensuring minimal disruption and alignment with business schedules.
Publish upgrade, patching, and maintenance schedules at least two months in advance and manage conflicts within established timeframes.
Schedule, execute, and validate quarterly disaster recovery (DR) exercises.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
10+ years’ experience with the concepts, philosophies and tools behind the design of applications, information and underlying information technologies
10+ years of experience developing and implementing applications.
Demonstrated expertise as a ServiceNow architect or platform owner in an enterprise environment.
6+ years of engineering experience in ServiceNow implementations
Experience implementing ServiceNow’s CSM (FSO preferably) instance and integrating with ITSM.
ServiceNow Certifications - CSA, CAD, CIS - ITSM, CIS-CSM Architect level ServiceNow certification like CMA (preferred) or CTA.
Experience in information management, hardware infrastructure, and information security architecture.
Extensive experience with: Service-oriented architecture (SOA) IT standards, policies, and procedures Application delivery processes Business process modeling Product and vendor evaluation Information security management

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowCSMNOWapplication designinformation technologiesService-oriented architecture (SOA)business process modelinginformation managementinformation security architectureintegration with ITSMplatform upgrades

Soft Skills

collaborationcommunicationarchitectural visionproblem-solvingstakeholder managementorganizational skillstechnical ownershipproject managementconflict managementdisaster recovery planning

Certifications

CSACADCIS - ITSMCIS-CSM ArchitectCMACTA