Branch and Small Business Capabilities Experience Manager

U.S. Bank

. Leads and directs larger, more complex program(s) in support of program and overall strategy.

Posted 5/19/2026full-timeEnglewood • California, Colorado, Minnesota, Ohio • 🇺🇸 United StatesSeniorLead💰 $124,355 - $146,300 per yearWebsite

About the role

Key responsibilities & impact

Leads and directs larger, more complex program(s) in support of program and overall strategy.
Provides direction to project staff assigned to projects and stages within program.
Establishes governance and drives all aspects to ensure that assigned program(s) is implemented, accepted, and operating effectively.
Translates corporate objectives into program objectives and practices.
Serves as a liaison and builds bridges and relationships with sponsoring executives and among different groups within and outside of technology and operations.
Works directly with the business line to understand business objectives and strategies related to project priorities.
Consolidates projects under program-level umbrella to provide focal point for communications.
Manages communications regarding project and program management practices that create clear, concise requirements in program and project functionality, resourcing, budgets, and timings.
Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines.
Organizes and manages a high-quality, cross-functional program team by providing work direction and coaching/mentoring to assigned project managers and coordinators.
Constructs a program reporting and tracking framework and benchmarks.
Provides oversight to projects to meet established function, quality, cost, and schedule.
Escalates issues and risks to appropriate level.
May manage a staff of up to 100 employees including recommendations for hires, transfers, terminations, salary adjustments, performance standards, and reviews.
Plans, develops, and controls moderate to large project/product budgets.
Leads selection and adoption of specific tools to facilitate compliance with established methodologies.

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.
Working experience in System development life cycle
Extensive experience in Document management
Subject matter expert in Project control and reporting
Subject matter expert in Project planning and organization
Subject matter expert in IT project management

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementprogram managementproject controlproject planningIT project managementdocument managementsystem development life cyclebudget managementrisk managementperformance standards

Soft Skills

leadershipcommunicationcoachingmentoringrelationship buildingorganizational skillsproblem-solvingstrategic thinkingcollaborationdirection providing

Certifications

Bachelor's degreeProject Management Professional (PMP)Certified ScrumMaster (CSM)ITIL certificationLean Six Sigma certificationAgile certificationPRINCE2 certificationCertified Project Manager (CPM)Certified Associate in Project Management (CAPM)Program Management Professional (PgMP)