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About the role
Key responsibilities & impact- Monitors account activity to identify fraudulent financial transactions and violations
- Secures accounts to prevent losses
- Works with internal departments to validate that charges are authorized
- Works with merchants to resolve customer service issues or fraudulent activity
- Maintains merchant processing statistics and records
Requirements
What you’ll need- High school diploma or equivalent
- Typically five or more years of related work experience
- Ability to interpret technical and administrative instructions to answer recurring questions and use as a guide in solving similar problems or situation
- Experience with loss mitigation
- Effective verbal and written communication skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Technical or trade school certificate in business or computer science preferred
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loss mitigationaccount monitoringfraud detectionfinancial transaction analysis
Soft Skills
effective communicationproblem-solvingcustomer service
Certifications
high school diplomatechnical or trade school certificate