Internal Communications, Employee Support

U.S. Bank

Internal Communications leader responsible for engaging CPS employees and partners at U.S. Bank.

Posted 5/17/2026full-timeMinneapolis • Illinois, Kansas, Minnesota, Oregon • 🇺🇸 United StatesSeniorLead💰 $133,365 - $156,900 per yearWebsite

About the role

Key responsibilities & impact

Own and deliver an integrated internal communications strategy that builds clarity, trust, and engagement across our key stakeholders and our employees
Reinforce why CPS is a valued partner across the organization and celebrate successes
Drive compelling, proactive storytelling that connects company strategy, customer insights, product progress and culture
Lead internal communications for CPS across multiple channels and events, to drive engagement and show how our employees make a difference in the organization and for our clients
Partner with the external communications team to ensure alignment of messaging and coordination of efforts
Work with the Payments Employee Engagement team to connect enterprise messaging and activities with our CPS employees
Establish strong operating rhythms, measurement, and feedback loops to continuously improve understanding and engagement with messaging
Lead a small team of business support specialists who manage the onsite operations for three key CPS sites through activities such as ordering supplies, managing access, supporting facilities issues and providing general employee support.

Requirements

What you’ll need

Master's degree, or equivalent work experience
10 or more years of experience in relevant activities
Two or more years of managerial experience
10-15 years of experience in internal communications, HR/employee communications, corporate communications, or related fields
Exceptional writing, editing, and narrative-building skills
Strong executive presence and experience partnering directly with senior leaders
Strategic mindset with strong business acumen and ability to connect communications to company priorities
Excellent judgment, attention to detail, and ability to operate effectively in complex, fast-moving environments
Expert knowledge of assigned business line or functional area

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

internal communicationscorporate communicationsemployee communicationsnarrative-buildingwritingeditingstrategic communicationsbusiness acumenmeasurementfeedback loops

Soft Skills

executive presencejudgmentattention to detailstrategic mindsetengagementstorytellingleadershipteam managementcommunicationoperational effectiveness

Certifications

Master's degree