Mortgage Operations Manager

U.S. Bank

Mortgage Operations Manager managing HFA client relationships and overseeing loan delivery pipelines at U.S. Bank.

Posted 5/13/2026full-timeRemote • California, Minnesota, Montana • 🇺🇸 United StatesSeniorLead💰 $98,175 - $115,500 per yearWebsite

About the role

Key responsibilities & impact

Manages existing HFA client relationships across assigned accounts
Responsibilities include monitoring and managing loan delivery pipelines
Serving as the frontline contact for client issues
Responding to client questions or problems
Coordinating internally with pricing, credit, fulfillment, and servicing teams to resolve issues
When lenders deliver loans, manage and monitor the pipeline of their accounts

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically eight to 10 years of business-related experience and four to five years of managerial experience
Advanced understanding of all aspects of mortgage lending, servicing or operational policies and practices including experience with HFA lending.
Strong analytical and decision-making skills
Good organizational and project management skills
Effective interpersonal, verbal and written communication skills
Well-developed knowledge of human resources functions
Effective supervisory and management skills
Ability to prioritize and manage multiple tasks/projects and deadlines simultaneously

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

mortgage lendingservicing policiesoperational practicesHFA lendingloan delivery managementpipeline managementanalytical skillsdecision-making skillsproject management

Soft Skills

interpersonal skillsverbal communicationwritten communicationorganizational skillssupervisory skillsmanagement skillsability to prioritizeability to manage multiple tasks

Certifications

Bachelor's degree