Business Technology Analyst – Performing Mortgage Servicing Operations

U.S. Bank

Business Technology Analyst supporting Mortgage Servicing Operations with a focus on risk management and audit issue resolution. Design and maintain Power BI dashboards to provide actionable insights.

Posted 5/13/2026full-timeScottsdale • Arizona, Kentucky, North Carolina, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $66,640 - $78,400 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights
Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs
Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure
Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines
Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership
Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats)
Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of direct experience (with project lead experience), or five to eight years of related experience
Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations
Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required
Power App experience preferred
PL-300 Power BI certification useful
Strong organizational and analytical skills as well as working knowledge of effective control design
Solid understanding of project management techniques and testing processes
Effective verbal and written communication skills, with strong negotiation skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Power BISQLDAXMdata visualizationdata analysisproject managementaudit managementissue resolutioncontrol design

Soft Skills

organizational skillsanalytical skillscommunication skillsnegotiation skillspresentation skillscollaborationproblem-solvingtime managementleadershipattention to detail

Certifications

PL-300 Power BI certification