Change Manager – ServiceNow IT Service Management

U.S. Bank

ITSM Change Manager responsible for governing the end-to-end Change Management process within U.S. Bank's ITSM framework.

Posted 5/13/2026full-timeGresham • California, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $92,820 - $109,200 per yearWebsite

About the role

Key responsibilities & impact

Oversee the implementation, integration, and continuous improvement of enterprise change management processes, ensuring strong governance and adherence
Assess impact, cost-benefit, and risk of proposed changes to support informed, data-driven decisions
Lead end-to-end planning, coordination, and execution of large-scale application and infrastructure changes
Manage high-volume change environments, optimizing scheduling, prioritization, and minimizing conflicts in production
Drive engagement with Change Advisory Board (CAB) and CIO governance forums, providing insights and recommendations on complex changes
Partner with IT and business leaders to consult on enterprise-wide change strategies and large-scale transformation programs
Ensure seamless integration of change management with broader service management functions (incident, release, problem management)
Maintain continuous stakeholder communication across IT, business, and leadership teams to ensure alignment and transparency
Lead and mentor the change management team, ensuring high performance and strong operational execution
Champion change management hygiene, process discipline, and audit readiness, improving overall system stability and service availability

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
ITIL Service Management Foundation certification
At least 5 years experience with processes, practices and tools for effectively managing changes to the production or live services environment

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change management processesimpact assessmentcost-benefit analysisrisk assessmentapplication changesinfrastructure changesscheduling optimizationprioritizationservice management integrationaudit readiness

Soft Skills

leadershipcommunicationstakeholder engagementmentoringoperational executioncollaborationstrategic consultingtransparencygovernanceprocess discipline

Certifications

Bachelor's degreeITIL Service Management Foundation