Activation & Retention Specialist

U.S. Bank

. While this is a remote role, there is an in-field expectation of 4 or more days per week with the remaining day(s) spent reviewing customer lists and scheduling appointments .

Posted 5/13/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $66,640 - $78,400 per yearWebsite

About the role

Key responsibilities & impact

While this is a remote role, there is an in-field expectation of 4 or more days per week with the remaining day(s) spent reviewing customer lists and scheduling appointments
The ability to travel to business owners' locations in the greater Chicago area is essential
The Activation/Retention Specialist is the in-field strategic face of Elavon to the client, representing the BMO business channel
They are responsible for activating merchant accounts and assisting with retention by engaging with clients and providing data analysis, industry education, presentation of performance and recommending action to improve efficiency

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of relevant experience
Ability to travel
Two or more years of client management experience in payments industry (preferred)
Ability to train others on equipment features and functionality (preferred)
Ability to manage multiple tasks/projects and deadlines simultaneously (preferred)
Ability to identify and resolve exceptions and to interpret data (preferred)
Proven customer service/relations skills (preferred)
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications (preferred)
Strong presentation, interpersonal, verbal and written communication skills (preferred)

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisclient managementmerchant account activationexception resolutiontask management

Soft Skills

customer serviceinterpersonal skillsverbal communicationwritten communicationpresentation skills

Certifications

Bachelor's degree