Contact Center Customer Experience Specialist – Dynamic Schedule

. Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.

Posted 5/7/2026full-timeRemote • Arizona, Minnesota, Montana, Wisconsin • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Key responsibilities & impact

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
Researches and resolves problems and errors which may include those related to fraud support and internet operations.
Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
This role operates within a contact center environment with hours between 5:00 a.m. and 10:00 p.m. CT.
Team members are scheduled for dynamic hours, with daily start and end times that vary based on business demand.
Schedules are published with at least 3 weeks' advance notice, allowing time for planning.
Evening and weekend shifts are included as part of a fair and equitable rotation.

What you’ll need

High school diploma or equivalent
Typically at least 18 months of customer service or related experience
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills and ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingnegotiationmultitaskingcomputer navigationMicrosoft Office

Soft Skills

effective communicationtime managementinterpersonal skillsability to handle unsatisfied customers

Certifications

high school diploma