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About the role
Key responsibilities & impact- Design, develop, and maintain e-learning modules, instructional videos, in-app guidance, and technical documentation for Freight Payment systems.
- Facilitate virtual webinars and occasional in-person training sessions for clients and internal stakeholders.
- Attend project meetings to stay informed on system enhancements and translate updates into training materials.
- Create and manage project plans to ensure timely updates to all training resources.
- Collaborate with subject matter experts, relationship managers, and business partners to complete training initiatives.
- Analyze training effectiveness and implement improvements based on feedback and performance metrics.
- Lead meetings and communicate progress on training projects across departments.
- Provide analytical support and cost analysis for training-related initiatives.
Requirements
What you’ll need- Bachelor’s degree, or equivalent work experience.
- Typically five to eight years of related experience.
- Advanced knowledge of corporate payment systems or similar business line.
- Strong organizational and analytical skills.
- Thorough understanding of project management methodologies.
- Ability to identify and resolve exceptions and analyze data effectively.
- Demonstrated leadership and communication skills.
- Experience with instructional design tools and learning management systems (LMS) is a plus.
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
e-learning module designinstructional video developmenttechnical documentationproject management methodologiesdata analysiscost analysistraining effectiveness analysis
Soft Skills
organizational skillsanalytical skillsleadership skillscommunication skills
Certifications
Bachelor's degree
