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Tech Stack
Tools & technologiesAnsibleJenkinsServiceNow
About the role
Key responsibilities & impact- Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.
- Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
- Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.
- Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.
- Monitor high priority incidents, alerts, significant changes and escalate awareness.
- Provides support for enterprise-wide production and test environments.
- Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities.
- Monitor over 100 mainframe and distributed applications in the test environment.
- Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.
- Manages production systems to ensure efficient and effective processing.
- Works with technical support groups to implement new hardware, software, and application technologies.
- Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.
- Analyzes system errors and takes corrective action.
- Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.
- Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center.
- Defines and communicates general, technical, and operational policies, procedures, and best practices.
- Examines and documents Network Operations Center standards, policies, and procedures.
- Be able to read, interpret, and perform JCL overrides.
Requirements
What you’ll need- Associate's degree or equivalent work experience
- At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.
- Working knowledge in: JCL (Job Control Language), HMC & System IPL’s, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI), Scheduling tools such as CA7, IBM Mainframe, Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure, IT systems management, and Operations/Automation experiences.
- Ability to communicate problems in a clear, concise, and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
JCLMVSTSOJESAnsibleJenkinsCA7IBM MainframeServiceNowIT systems management
Soft Skills
communicationproblem-solvingattention to detailflexibilityresourcefulness
Certifications
Associate's degree