Customer Success Manager – Avvance POS Lending

U.S. Bank

Customer Success Manager responsible for supporting enterprise partners from sale to activation for U.S. Bank's Avvance POS.

Posted 5/1/2026full-timeMinneapolis • Colorado, Minnesota, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $81,515 - $95,900 per yearWebsite

About the role

Key responsibilities & impact

Deliver a best in class partner experience by supporting enterprise partners from time of sale through implementation and ongoing partnership growth
Collaborate with internal teams to remove roadblocks, strengthen partner engagement, and drive solutions that support performance and growth
Build strong relationships with Enterprise Partners in the Avvance portfolio
Engage partners early to drive activation, adoption, and monetization across the partnership
Advise partners on Avvance program components, including integration approach, operating model, enablement, and best practices to scale utilization
Support partners through implementation, activation, and ramp
Proactively identify and resolve partner issues by coordinating with internal teams to remove roadblocks and meet partner needs
Manage partner communications through email and meetings, ensuring clear documentation and visibility for partners and internal stakeholders
Provide feedback and insights to leadership on partner performance, activation progress, and internal process gaps

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically four to six years of relevant experience
8+ years of experience in partner success, customer success, relationship management, program management, or a related customer-facing role.
Demonstrated experience supporting complex clients, partners, or programs.
Ability to build strong relationships with Enterprise Partners, providing end-to-end support beginning during the sales process once a partner commits to moving forward with Avvance.
Strong partner engagement skills to drive activation, adoption, and monetization across complex partnerships.
Demonstrated ability to advise partners on program components, including integration approach, operating model, enablement, and best practices to scale utilization.
Experience supporting partners through implementation, activation, and ramp, ensuring readiness to launch, onboard merchants, and drive ongoing usage.
Proven problem-solving skills, with the ability to coordinate across internal teams to resolve partner issues and remove roadblocks.
Strong written and verbal communication skills, with experience managing partner communications via email and meetings and maintaining clear documentation.
Ability to synthesize partner performance data and qualitative feedback into clear insights and recommendations for leadership.
Receptiveness to internal and external feedback, with a continuous improvement mindset focused on partner experience and outcomes.
Ability to manage changing priorities while supporting a portfolio of enterprise partners.
Strong cross-functional collaboration skills to align internal stakeholders across partner success, onboarding, and operational processes.
Experience documenting and maintaining SOPs, playbooks, and templates to ensure accurate and up-to-date partner success guidance.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

partner successcustomer successrelationship managementprogram managementimplementationactivationonboardingdata synthesisdocumentationSOPs

Soft Skills

problem-solvingcommunicationcollaborationrelationship buildingfeedback receptivenesscontinuous improvementadaptabilityengagementinsight generationprioritization

Certifications

Bachelor's degree