Claims Processor

U.S. Bank

Claims Processor at U.S. Bank reviewing and processing fraud-related claims, ensuring documentation is received and claims are evaluated.

Posted 4/29/2026full-timeSaint Paul • Arizona, Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $28 per hourWebsite

About the role

Key responsibilities & impact

Reviewing and processing fraud‑related claims, primarily involving check transactions
Ensuring all required documentation is received
Evaluating claims to determine whether they should be honored or denied based on applicable criteria
Taking appropriate account actions
Debiting customer accounts or general ledger accounts when applicable
Locating and tracking available funds
Partnering with internal teams to support claim resolution and fund recovery
Ongoing communication with internal stakeholders is required to coordinate claim decisions, account activity, and fund movement.

Requirements

What you’ll need

High school diploma or equivalent
Four years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud claims processingcheck transactionsaccount actionsfund recoverydata interpretationcustomer account managementdocumentation evaluationregulatory complianceoperations servicesexception resolution

Soft Skills

customer servicetime managementcommunicationcollaborationproblem-solvingattention to detailorganizational skillsadaptabilityinterpersonal skillsanalytical skills