Instructional Designer – Credit Card Training

U.S. Bank

Instructional Designer creating engaging training content for credit card products at U.S. Bank.

Posted 4/29/2026full-timeMinneapolis • Minnesota, North Carolina, Tennessee, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $92,820 - $109,200 per yearWebsite

About the role

Key responsibilities & impact

Design, develop, and maintain instructional content focused on credit card products, policies, and processes
Create engaging learning materials using authoring tools (preference for Articulate Storyline and/or Rise)
Traffic training collateral through compliance, legal review, and internal approval workflows
Manage publishing and updates to internal web portals
Plan and deliver live, virtual training sessions (webinars) for diverse audiences
Present with confidence and clarity, ensuring high engagement and learner comprehension
Partner with subject matter experts, compliance teams, and stakeholders to ensure accuracy and alignment
Manage multiple projects simultaneously while meeting deadlines and maintaining quality
Apply project management best practices to scope, schedule, track, and deliver training initiatives
Support in-person training when required; occasional travel may be needed

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Six to eight years of experience in marketing or related field
3+ years of experience in Instructional Design, Learning & Development, or a related field
Experience developing training in a regulated environment (financial services strongly preferred)
Proficiency with eLearning authoring tools, preferably Articulate
Strong organizational skills with a proven ability to manage complex workflows and approvals
Exceptional attention to detail and quality control
Demonstrated experience working under deadlines and prioritizing competing tasks
Comfort presenting to groups via webinar or virtual platforms
Strong written and verbal communication skills
Experience managing projects from concept through delivery
Experience with credit card products or consumer banking
Familiarity with LMS platforms and content publishing workflows
Background in instructional design methodologies (ADDIE, Agile, etc.)
Experience facilitating instructor-led or blended learning
Basic understanding of compliance, risk, or legal review processes

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Instructional DesigneLearning developmentProject managementContent publishingTraining developmentCompliance reviewQuality controlADDIEAgileFacilitating learning

Soft Skills

Organizational skillsAttention to detailTime managementCommunication skillsPresentation skillsCollaborationEngagementAdaptabilityProblem-solvingPrioritization