Head of Fraud Servicing, QA, Risk

. Lead contact center operations supporting fraud servicing, quality assurance, and risk-related workflows.

Posted 4/28/2026full-timeSaint Paul • Minnesota, North Carolina, Ohio, Wisconsin • 🇺🇸 United StatesLead💰 $170,255 - $200,300 per yearWebsite

Key responsibilities & impact

Lead contact center operations supporting fraud servicing, quality assurance, and risk-related workflows.
Drive consistent, compliant servicing outcomes while balancing customer experience and risk mitigation.
Provide leadership across escalation management, issue resolution, and end-to-end fraud servicing processes.
Partner closely with Risk, Compliance, and Operations stakeholders to maintain strong controls and governance.
Lead teams through operational change while maintaining service effectiveness in high-risk environments.
Develop and support Operations Managers responsible for fraud, QA, and risk-focused servicing delivery.

What you’ll need

10 or more years of banking or other relevant experience
Management experience
Experience leading contact center operations supporting fraud, disputes, or risk-sensitive servicing

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipissue resolutionescalation managementoperational change managementcustomer experience balancing