U.S. Bank

International Banking Ops Associate – Global Trade Operations

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Saint Paul • Minnesota • North Carolina • United States

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Salary

💰 $23 - $30 per hour

About the role

  • Process and support Global Trade & Standby Services (GTSS) and Foreign Exchange (FX) transactions across the full transaction lifecycle, including trade documents, payments, settlements, and investigations.
  • Review, examine, and reconcile trade and FX documentation to ensure accuracy, completeness, and compliance with contractual terms, internal policies, regulatory requirements, and service‑level agreements.
  • Act as a primary liaison between internal partners, external clients, and correspondent banks to facilitate timely and accurate processing of global trade transactions.
  • Communicate clearly and professionally via email (primary) and phone to resolve inquiries, clarify documentation requirements, and address transaction issues.
  • Identify discrepancies or risks, escalate issues appropriately, and support timely resolution to minimize customer and operational impact.
  • Maintain strong productivity, quality, and accuracy standards in a high‑volume, detail‑driven operations environment.
  • Contribute to continuous process improvement while upholding the highest standards of customer service and operational integrity.

Requirements

  • High school diploma or equivalent
  • At least one year of relevant work experience
  • Prior experience with import/export trade products or international payments.
  • Strong customer service mindset with the ability to manage sensitive or time‑critical transactions.
  • Highly motivated, proactive, and self‑driven; able to manage workload independently.
  • Comfortable collaborating with internal teams and external banking partners across different time zones.
  • Strong organizational skills and ability to prioritize multiple transactions simultaneously.
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
trade documentationpaymentssettlementsreconciliationcompliancediscrepancy identificationrisk managementprocess improvementcustomer servicetransaction processing
Soft Skills
communicationcustomer service mindsetproactiveself-drivencollaborationorganizational skillsprioritizationdetail-orientedproblem-solvingtime management
Certifications
high school diploma or equivalent