Senior Customer Experience Specialist, Contact Center
U.S. Bank
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $20 - $24 per hour
Job Level
About the role
- Provides a high level of customer service by responding to telephone inquiries, requests, and problems.
- Researches and resolves problems and errors which may include those related to Business clients, Wealth management clients, fraud support, and internet operations.
- Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.
Requirements
- High school diploma or equivalent
- Typically at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceproblem solvingcommunicationliaisonresearch