U.S. Bank

Senior Operations Processor

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Tempe • Arizona • Minnesota • United States

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Salary

💰 $23 - $30 per hour

Job Level

Senior

About the role

  • Process proof of authorization requests and corporate return items related to ACH transactions.
  • Perform routine tasks such as data entry, transaction processing, archiving, research, and troubleshooting.
  • Interact with internal partners and external vendors or clients to resolve issues and ensure service excellence.
  • Research exceptions and escalate complex issues to management as needed.
  • Recommend and implement process improvements to enhance operational efficiency.
  • Maintain compliance with corporate timeframes and regulatory requirements.

Requirements

  • High school diploma or equivalent
  • Four to five years or more of operations services related work experience
  • Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
  • Proven commitment to high quality customer service
  • Ability to work well with external and internal customers
  • Good time management skills to maximize production and execution of tasks in a fast-paced environment
  • Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
  • Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
  • Ability to identify, analyze and resolve exceptions through data interpretation
  • Strong PC skills
  • Good verbal and written communication skills
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrytransaction processingresearchtroubleshootingprocess improvementsexception analysisdata interpretationcompliancecustomer serviceoperations services
Soft Skills
interpersonal skillscommunication skillstime managementproblem-solvingcustomer relationship managementorganizational skillsadaptabilityattention to detailteam collaborationservice excellence
Certifications
high school diplomaoperations services certification