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About the role
Key responsibilities & impact- The Client Account Manager/Executive is the strategic face of Payment Services to the client, representing multiple business channels.
- Responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals.
- Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance.
- Is the escalation point for both internal and external client issues.
Requirements
What you’ll need- Bachelor's degree in Business or Finance, or equivalent work experience
- Typically five to eight years of client management experience in the payments industry
- Strong contract negotiation, account management and project management skills
- Experience with Elavon products and services is strongly preferred
- Strong problem-solving and negotiation skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Strong presentation, interpersonal, verbal and written communication skills
- Travel may be required up to 10% of work time
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcontract negotiationproject managementdata analysisperformance analysisproblem-solvingcustomer serviceMicrosoft Office
Soft Skills
interpersonal skillsverbal communicationwritten communicationpresentation skillsnegotiation skillsorganizational skillstime management
Certifications
Bachelor's degree in BusinessBachelor's degree in Finance