U.S. Bank

Client Executive

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Knoxville • Colorado • Tennessee • United States

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Salary

💰 $70,890 - $83,400 per year

About the role

  • The Client Account Manager/Executive is the strategic face of Payment Services to the client, representing multiple business channels.
  • Responsible for the overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals.
  • Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance.
  • Is the escalation point for both internal and external client issues.

Requirements

  • Bachelor's degree in Business or Finance, or equivalent work experience
  • Typically five to eight years of client management experience in the payments industry
  • Strong contract negotiation, account management and project management skills
  • Experience with Elavon products and services is strongly preferred
  • Strong problem-solving and negotiation skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Ability to identify and resolve exceptions and to interpret data
  • Proven customer service/relations skills
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Strong presentation, interpersonal, verbal and written communication skills
  • Travel may be required up to 10% of work time
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcontract negotiationproject managementdata analysisperformance analysisproblem-solvingcustomer serviceMicrosoft Office
Soft Skills
interpersonal skillsverbal communicationwritten communicationpresentation skillsnegotiation skillsorganizational skillstime management
Certifications
Bachelor's degree in BusinessBachelor's degree in Finance