U.S. Bank

Contract Renewal Manager

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Brookfield • Minnesota • North Dakota • United States

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Salary

💰 $111,605 - $131,300 per year

About the role

  • Supports client retention strategies by managing the end-to-end contract renewal process for existing financial institution partners.
  • Coordinates renewal activities across internal stakeholders, including Account Executives, Finance, Legal, Compliance, and Operations to ensure accurate pricing, terms, and documentation.
  • Engages directly with partner institutions to present renewal proposals, explain contractual terms, and facilitate timely execution of agreements.
  • Manages multiple concurrent renewals, prioritizing deadlines, approvals, and deliverables to ensure renewals are completed on time.
  • Partners closely with relationship managers and account executives, providing renewal expertise and execution support while not owning the overall account relationship.
  • Prepares renewal proposals, contract documentation, and supporting materials; ensures accuracy and completeness prior to execution.
  • Maintains accurate records related to renewals within CRM and tracking systems, ensuring documentation and approvals are properly recorded.
  • Provides internal and external communication related to renewal status, risks, and escalation items as needed.
  • Analyzes renewal outcomes and contributes to process improvements, including retention metrics, scorecards, and early warning indicators.
  • Supports organizational initiatives related to contract renewal standardization and client retention strategies.
  • Maintains working knowledge of Elan products, services, contract structures, internal policies, and applicable regulatory requirements relevant to renewals.

Requirements

  • Experience supporting contract renewals, contract management, or client-facing operational roles within financial services, banking, credit unions, or partner-based business models.
  • Strong project management and organizational skills, with the ability to manage multiple concurrent renewals involving legal, financial, and operational complexity.
  • Demonstrated ability to coordinate across cross-functional teams, including Account Executives, Finance, Legal, Compliance, and Operations.
  • Comfort engaging directly with external financial institution partners to present renewal terms and facilitate agreement execution.
  • Business and contract-oriented mindset, with familiarity reviewing pricing, contractual terms, and renewal documentation.
  • Working knowledge of internal policies, procedures, and regulatory requirements applicable to financial services and contract execution.
  • Strong problem-solving skills and the ability to identify risks, escalate issues, and support timely resolution.
  • Effective verbal and written communication skills, with the ability to convey complex information clearly to internal and external stakeholders.
  • Ability to support client retention objectives without responsibility for new sales, prospecting, or ownership of ongoing client relationships.
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementproject managementrenewal documentationpricing analysisprocess improvementretention metricsscorecardsregulatory complianceCRM managementcontract execution
Soft Skills
organizational skillsproblem-solving skillscommunication skillscross-functional coordinationclient engagementtime managementrisk identificationescalation managementattention to detailcollaboration