U.S. Bank

Business Technology Analyst – Mortgage Servicing Operations

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: IrvingArizonaKentuckyUnited States

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Salary

💰 $71,400 - $84,000 per year

Tech Stack

About the role

  • Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.
  • Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs.
  • Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure.
  • Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines.
  • Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership.
  • Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats).
  • Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs.

Requirements

  • Bachelor's degree, or equivalent work experience
  • Three to five years of direct experience (with project lead experience), or five to eight years of related experience
  • Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
  • Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required.
  • Power App experience preferred.
  • PL-300 Power BI certification useful
  • Strong organizational and analytical skills as well as working knowledge of effective control design.
  • Solid understanding of project management techniques and testing processes.
  • Effective verbal and written communication skills, with strong negotiation skills.
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Power BISQLDAXMdata analysisdata visualizationproject managementaudit managementissue resolutionreporting
Soft Skills
organizational skillsanalytical skillscommunication skillsnegotiation skillspresentation skillscollaborationproblem-solvingtime managementleadershipattention to detail
Certifications
PL-300 Power BI certification