
Business Technology Analyst – Mortgage Servicing Operations
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Irving • Arizona • Kentucky • United States
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Salary
💰 $71,400 - $84,000 per year
Tech Stack
About the role
- Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.
- Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs.
- Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure.
- Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines.
- Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership.
- Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats).
- Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs.
Requirements
- Bachelor's degree, or equivalent work experience
- Three to five years of direct experience (with project lead experience), or five to eight years of related experience
- Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
- Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required.
- Power App experience preferred.
- PL-300 Power BI certification useful
- Strong organizational and analytical skills as well as working knowledge of effective control design.
- Solid understanding of project management techniques and testing processes.
- Effective verbal and written communication skills, with strong negotiation skills.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Power BISQLDAXMdata analysisdata visualizationproject managementaudit managementissue resolutionreporting
Soft Skills
organizational skillsanalytical skillscommunication skillsnegotiation skillspresentation skillscollaborationproblem-solvingtime managementleadershipattention to detail
Certifications
PL-300 Power BI certification