Business Technology Analyst – Mortgage Servicing Operations

U.S. Bank

. Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.

Posted 4/7/2026full-timeIrving • Arizona, Kentucky, North Carolina, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $71,400 - $84,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Design, develop, and maintain Power BI dashboards and reports, leveraging SQL and data warehouse tables to translate business metrics into clear, actionable visual insights.
Support Performing Servicing Issue Management, ensuring timely and accurate resolution of audit defects and Archer CITs.
Assist in developing resolution plans, including defining required evidence, ownership, and deliverables to support issue closure.
Track and manage assignments against fixed audit and regulatory timelines, ensuring adherence to non‑negotiable deadlines.
Produce and maintain weekly and monthly reporting to provide business line transparency and visibility to senior leadership.
Present complex business, risk, and control concepts through effective visualizations (e.g., tables, bar charts, line charts, line trends, and other data visual formats).
Partner with business and risk stakeholders to support intake, understanding, and execution of reporting and issue remediation needs.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Three to five years of direct experience (with project lead experience), or five to eight years of related experience
Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations.
Strong Microsoft Power Point, Power BI, SQL Query Analyzer, Dax, and M skills required.
Power App experience preferred.
PL-300 Power BI certification useful
Strong organizational and analytical skills as well as working knowledge of effective control design.
Solid understanding of project management techniques and testing processes.
Effective verbal and written communication skills, with strong negotiation skills.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Power BISQLDAXMdata analysisdata visualizationproject managementaudit managementissue resolutionreporting

Soft Skills

organizational skillsanalytical skillscommunication skillsnegotiation skillspresentation skillscollaborationproblem-solvingtime managementleadershipattention to detail

Certifications

PL-300 Power BI certification