U.S. Bank

Servicing Support Specialist

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Owensboro • Kentucky • Texas • United States

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Salary

💰 $21 - $28 per hour

About the role

  • Engage default firms to protect U.S. Bank’s interest
  • Manage cases within the Title/Contested inventory as assigned by Manager
  • Perform research and analysis of accounts for settlement authority, litigation strategy, and check requests
  • Monitor legal issue populations with emphasis to resolve issues in timely manner
  • Escalate any issues that cause liability to the Bank
  • Participate in conference calls with default firms, partnering business lines, and leadership team
  • Work various reports to provide insight of loan population to partnering business lines and leadership team
  • Create and maintain case summaries on each file within population

Requirements

  • High school diploma or equivalent
  • Five or more years of experience in administrative support activities
  • 3-5 years experience in mortgage servicing, with at least some default (foreclosure) servicing experience
  • Self Driven and highly motivated
  • Good verbal, grammatical and written communication skills
  • Well-developed reading, writing, and mathematical skills
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Proficient PC skills, especially Microsoft Office applications and graphics
  • Demonstrated administrative skills and acute attention to detail
  • Strong organization and time management skills
  • Strong Problem-Solving and analytical skills
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mortgage servicingdefault servicingadministrative supportresearch and analysislitigation strategycase managementsettlement authorityreport generationdata analysisattention to detail
Soft Skills
self-drivenhighly motivatedverbal communicationwritten communicationorganizational skillstime managementproblem-solvinganalytical skillsmultitaskingdeadline management