Client Manager
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Louisville • Colorado • Kentucky • United States
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Salary
💰 $108,375 - $127,500 per year
About the role
- Responsible for developing and maintaining relationships with Corporate Trust clients
- Reviews and accepts new client relationships based on business line account acceptance policies and procedures
- Provides quality service based on client needs, wants, and expectations
- Aligns actions accordingly; remains sensitive and responsive to both internal and external clients
- Builds distinctive predictable levels of service; resolves problems quickly and effectively
- Works closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients
- Identifies business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes
- Coordinates the development and implementation of operational changes within the unit
- May be responsible for meeting certain revenue, new business and expense goals
- May manage staff, hire new staff, and/or train staff to successfully meet business objectives
Requirements
- Bachelor’s degree, or equivalent work experience
- Typically eight or more years of relevant experience
- Thorough knowledge of corporate trust and investment instruments
- Thorough knowledge of account management, trust operations, project management, and legal regulations
- Thorough knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations
- Ability to develop new business
- Effective management skills to include planning, budgeting, and people management
- Ability to resolve complex problems with minimal guidance
- Ability to communicate quickly with clients to resolve client issues and disputes
- Effective interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementtrust operationsproject managementlegal regulationscorporate trustinvestment instrumentsbusiness developmentoperational changesrisk mitigationbudgeting
Soft Skills
effective managementproblem resolutioninterpersonal communicationverbal communicationwritten communicationcollaborationsensitivity to client needsresponsivenessplanningtraining
Certifications
Bachelor's degree