Contact Center Manager
U.S. Bank
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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Salary
💰 $60,435 - $71,100 per year
About the role
- Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems
- Maintains a high level of quality customer service
- Coaches all contact center personnel within site location
- Works with leadership and other managers to provide leadership and direction
- Ensures compliance to applicable internal policies and procedures
- Participates in the development and enhancement of equipment and training procedures and programs
Requirements
- Bachelor's degree, or equivalent work experience
- Up to three years of relevant experience
- Strong customer service and problem-solving skills
- Thorough knowledge of operational functions, systems, policies and procedures of assigned area
- Basic knowledge of banking operations
- Effective leadership skills
- Strong verbal and written communication skills
- Working knowledge of computer applications used in area
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingoperational functionsbanking operationscomputer applications
Soft Skills
leadershipcommunication
Certifications
Bachelor's degree