U.S. Bank

Data Engineering Manager – Customer Experience

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: AtlantaMinnesotaUnited States

Visit company website

Explore more

AI Apply
Apply

Salary

💰 $126,820 - $149,200 per year

Job Level

Tech Stack

About the role

  • Lead and own experience standards across all data platform personas
  • Manage and mentor engineers and experience-focused technologists embedded in platform and domain teams
  • Define experience frameworks, journey maps, and blueprints that reduce friction and improve adoption
  • Partner with Platform Engineering to embed UX and DevEx standards directly into self-serve tooling
  • Establish and track experience quality metrics such as time-to-insight and self-serve success
  • Oversee developer experience across APIs, SDKs, Databricks notebooks, CI/CD, and documentation
  • Guide analyst and power-user experiences for Gold-layer data in Snowflake, including semantic layers and discoverability
  • Enable non-technical users through AI-assisted querying, natural language interfaces, curated dashboards, and plain-English data definitions
  • Lead the design of data-powered and AI-mediated experiences for external customers, including consent, privacy, and trust signals
  • Define interaction standards for multi-agent AI systems, including persona-specific tone, escalation, and feedback loops
  • Collaborate with governance, security, and privacy teams to ensure experience and compliance are aligned

Requirements

  • 7+ years of experience in data engineering, data architecture, or related technical roles
  • Experience leading or mentoring engineers in a platform or shared-services environment
  • Strong hands-on experience with Databricks, Snowflake, and data mesh principles
  • Proven ability to design experiences for both technical and non-technical users
  • Experience with customer and behavioral data, event modeling, and data contracts
  • Proficiency in SQL and Python
  • Experience with multi-agent AI / LLM experience design and natural language interfaces
  • Background in service design, journey mapping, and experience architecture
  • Strong communication skills and ability to influence across engineering, governance, and business teams
  • Bachelor's degree, or equivalent work experience
  • Six to eight years of relevant technical experience
  • Five or more years of leading a software engineering team
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data engineeringdata architectureDatabricksSnowflakeSQLPythonmulti-agent AInatural language interfacesevent modelingdata contracts
Soft Skills
leadershipmentoringcommunicationinfluencecollaborationexperience designuser experienceproblem-solvingorganizational skillsstakeholder management
Certifications
Bachelor's degree