
Data Engineering Manager – Customer Experience
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Minnesota • United States
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Salary
💰 $126,820 - $149,200 per year
About the role
- Lead and own experience standards across all data platform personas
- Manage and mentor engineers and experience-focused technologists embedded in platform and domain teams
- Define experience frameworks, journey maps, and blueprints that reduce friction and improve adoption
- Partner with Platform Engineering to embed UX and DevEx standards directly into self-serve tooling
- Establish and track experience quality metrics such as time-to-insight and self-serve success
- Oversee developer experience across APIs, SDKs, Databricks notebooks, CI/CD, and documentation
- Guide analyst and power-user experiences for Gold-layer data in Snowflake, including semantic layers and discoverability
- Enable non-technical users through AI-assisted querying, natural language interfaces, curated dashboards, and plain-English data definitions
- Lead the design of data-powered and AI-mediated experiences for external customers, including consent, privacy, and trust signals
- Define interaction standards for multi-agent AI systems, including persona-specific tone, escalation, and feedback loops
- Collaborate with governance, security, and privacy teams to ensure experience and compliance are aligned
Requirements
- 7+ years of experience in data engineering, data architecture, or related technical roles
- Experience leading or mentoring engineers in a platform or shared-services environment
- Strong hands-on experience with Databricks, Snowflake, and data mesh principles
- Proven ability to design experiences for both technical and non-technical users
- Experience with customer and behavioral data, event modeling, and data contracts
- Proficiency in SQL and Python
- Experience with multi-agent AI / LLM experience design and natural language interfaces
- Background in service design, journey mapping, and experience architecture
- Strong communication skills and ability to influence across engineering, governance, and business teams
- Bachelor's degree, or equivalent work experience
- Six to eight years of relevant technical experience
- Five or more years of leading a software engineering team
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data engineeringdata architectureDatabricksSnowflakeSQLPythonmulti-agent AInatural language interfacesevent modelingdata contracts
Soft Skills
leadershipmentoringcommunicationinfluencecollaborationexperience designuser experienceproblem-solvingorganizational skillsstakeholder management
Certifications
Bachelor's degree