Head of Operations – AI, Strategy and Enablement

U.S. Bank

. Define and continuously evolve the Operations AI strategy aligned with divisional objectives and enterprise goals .

Posted 3/15/2026full-timeChicago • Illinois, North Carolina, North Dakota, Wisconsin • 🇺🇸 United StatesLead💰 $181,730 - $213,800 per yearWebsite

About the role

Key responsibilities & impact

Define and continuously evolve the Operations AI strategy aligned with divisional objectives and enterprise goals
Partner with product, technology, and operational leaders to identify high value AI opportunities and ensure a balanced portfolio of near-term and long-term initiatives
Translate strategic priorities into actionable roadmaps with clear milestones, business outcomes, and success metrics
Facilitate prioritization and investment discussions across senior leadership to ensure alignment and transparency
Accountable for driving execution and building momentum to achieve and exceed Operational goals
Establish and operationalize a repeatable AI governance framework that balances innovation with risk, compliance, and ethical use of AI
Develop approval workflows and decision-making routines for AI use cases, including intake, review, and sign off processes
Partner closely with enterprise partners to align with emerging regulatory requirements and industry best practices

Requirements

What you’ll need

Typically a Bachelor's degree, or equivalent work experience
Typically 12 or more years of experience, including leadership of large, complex programs/initiatives with high impact with direct and indirect leadership responsibilities
10+ years of experience in Financial Services Operations (including but not limited to: Operational Deposits, Merchant Payment Services, HELOC, Trust Services, Foreign Exchange, Interest Rate Derivatives, Treasury and Payment Services)
Ability to lead and execute on large initiatives spanning a line of business
Proficient in portfolio management, financial/budget management, roadmap planning
Executive communication and reporting skills
Areas of expertise include relationship management, executive communication, strong problem-solving and conflict resolution
Experience collaborating across teams and influencing outcomes

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI strategyportfolio managementfinancial managementroadmap planninggovernance frameworkapproval workflowsdecision-making processesrisk managementcomplianceethical AI use

Soft Skills

leadershipexecutive communicationrelationship managementproblem-solvingconflict resolutioncollaborationinfluencing outcomestransparencyprioritizationinvestment discussions

Certifications

Bachelor's degree