Test and troubleshoot eLearning modules and digital content to ensure functionality and compatibility across platforms.
Upload and configure learning content in the LMS, ensuring accurate metadata, version control, and learner accessibility.
Build and maintain structured learning paths, curricula, journeys and channels aligned with business needs and learning objectives.
Create and manage course assignments and assignment groups to support compliance and development initiatives.
Partner with learning consultants, instructional designers, facilitators, and program managers to ensure timely and accurate deployment of learning programs.
Provide guidance and support to end users and stakeholders on LMS and LXP functionality and best practices in order to meet program and business needs.
Identify opportunities to streamline processes and improve the learner experience through automation and innovation.
Identify issues or enhancement opportunities in the learning platforms and communicate through appropriate channels.
Follow all related procedures, controls and workflow.
Keep information updated regarding cases and assignments in required spreadsheets, cases and other documentation.
Support audits and data requests with accurate and timely documentation.

Requirements

Experience managing content and users within a Learning Management System (e.g., Workday Learning, Cornerstone, SuccessFactors)
Strong technical troubleshooting and problem-solving skills
Familiarity with SCORM, xAPI, and other eLearning standards
Experience with ServiceNow or other similar ticketing system
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Excellent attention to detail and organizational skills
Strong communication and collaboration abilities
Proficiency in Microsoft Excel and reporting tools
Experience working in a corporate or enterprise learning environment

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

eLearning modulesdigital contentLMSSCORMxAPIMicrosoft Excelreporting toolstroubleshootingproblem-solvingcontent management

Soft Skills

attention to detailorganizational skillscommunicationcollaborationtime managementprioritizationsupportguidanceinnovationprocess improvement