U.S. Bank

UX Researcher

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $105,400 - $124,000 per year

About the role

  • Lead and execute end to end UX research that supports business objectives and delivers measurable outcomes
  • Design and conduct research using appropriate methodologies, balancing rigor with practicality based on project needs
  • Translate research findings into clear, actionable insights that influence product, design, and business decisions
  • Create high quality research artifacts and present findings in a compelling, accessible way for diverse audiences
  • Partner closely with UX designers, product managers, business line clients, marketing, analytics, and other teams to strengthen collaboration and understanding
  • Define measurable research objectives and evaluate success against those outcomes to demonstrate impact
  • Uphold excellence in research quality, facilitation, storytelling, and insight synthesis

Requirements

  • Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
  • Three to five years of UX design research experience
  • Background in the financial institution industry
  • Worked with the UX for large commercial and/or corporate clients
  • Familiar with and experienced in a variety of research methodologies, when to apply them, and when to make tradeoffs
  • Ability to deliver impactful and clear UX design research in a way that drives and directs better product/project outcomes
  • Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
  • Demonstrated analytical, decision-making and problem-solving skills
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchresearch methodologiesinsight synthesisdesign researchdata analysispresentation skillsfacilitationstorytellingmeasurable research objectivesimpact evaluation
Soft Skills
collaborationcommunicationanalytical skillsdecision-makingproblem-solvingverbal communicationwritten communicationfacilitation skills
Certifications
Bachelor’s degree in UXBachelor’s degree in design researchBachelor’s degree in psychologyBachelor’s degree in social science