Define and champion the strategic direction for Agentic and Generative AI capabilities across Operations applications, IDP, workflow/case management, and contact center technologies.
Lead modernization efforts across Operations platforms, including cloud migration, application rationalization, and platform upgrades.
Oversee day-to-day support and enhancement of Operations applications.
Ensure adherence to enterprise security, privacy, audit, and model governance standards.
Lead, coach, and develop teams of engineers and analysts.

Requirements

Bachelor’s degree or equivalent work experience
10+ years of relevant software engineering experience
6+ years of experience leading multiple software engineering teams

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

software engineeringcloud migrationapplication rationalizationplatform upgradesOperations applicationsGenerative AIAgentic AIworkflow managementcase managemententerprise security

Soft Skills

leadershipcoachingteam developmentstrategic directioncommunication

Certifications

Bachelor’s degree