Collaborate with staff at multiple levels to capture Operational Loss activity for the Payments business line Operational Loss Reporting Process.
Complete and coordinate the Monthly Operational Loss certification process.
Organize and chair the root cause meeting process by working with the business line, issue management and lines of defense to complete the root cause memo.
Respond to event testing notifications from Operational Loss Management.
Manually enter or enrich data for upload into the Ops Loss Database including accounting accruals.
Perform monthly reconciliations between Operational Loss Database and General Ledger.
Review and update procedures to ensure they comply with Regulatory requirements.
Assist or work on special projects and ad hoc requests as needed.
Train fellow Payments employees on the Operational Loss reporting process.
Use critical tools to proactively monitor potential impacts: Archer, Tableau, Power Apps, AI, Ops Loss Database.

Requirements

Typically more than six years of applicable experience
Bachelor's degree or equivalent work experience
3+ years of experience in operational risk management and/or issue management
Strong knowledge of RCA (Risk, Compliance & Audit) principles and practices
Applicable risk management training and/or certifications
Experience with Payments (Issuing/Acquiring), particularly Merchant Payment Services (MPS)
Familiarity with accounting entries and collaboration with Finance teams
Proficiency in Microsoft Office Suite (especially Excel) and data visualization tools such as Tableau or Power BI
Ability to leverage technology for reporting, analysis, and process improvement

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

operational risk managementissue managementroot cause analysisdata entrymonthly reconciliationsregulatory complianceaccounting entriesdata visualizationprocess improvement

Soft skills

collaborationorganizationtrainingcommunication

Certifications

risk management trainingoperational risk management certification