U.S. Bank

National Sales Relationship Consultant 3

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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Salary

💰 $23 - $30 per hour

About the role

  • Build relationships by proactively calling existing and potential customers
  • Engage customers via multiple channels including by phone, email, chat or virtually and by phone or video appointment
  • Provide the best possible counsel while adapting a digital first mindset
  • Strong client relationships are based on trust, assessing and attending to customers’ banking needs
  • Obtain and process customer and account information
  • Demonstrate and educate clients on available deposit and loan products and services
  • Recommend solutions based on each customer’s unique goals and needs

Requirements

  • High school diploma or equivalent
  • Five or more years job related, retail banking experience or a combination of experience and commensurate training
  • Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
  • Passion, commitment and drive to deliver an experience that improves our clients’ financial lives
  • Effective and confident client communication
  • Proven ability to learn and adapt to new information and technology platforms
  • Experience in financial services and knowledge of financial services industry, products and solutions
  • Cash handling experience
  • Active listening and excellent problem-solving skills
  • Ability to teach customers how to use digital technology
  • Demonstrate an expert level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
  • Advanced knowledge of all applicable bank and branch policies, procedures, and support systems
  • High volume outbound / inbound calling
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
retail banking experiencecash handlingfinancial services knowledgedeposit productsloan productscustomer account processingNMLS registrationcompliance with Regulation Zdigital technology proficiencyproblem-solving
Soft skills
relationship buildingeffective communicationactive listeningadaptabilitycustomer servicetrust buildingproactive engagementcommitmentpassiondrive
Certifications
National Mortgage Licensing Service (NMLS)