U.S. Bank

Issue Management Coordinator – Project Lead, Payment Services Risk & Compliance

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Knoxville • Minnesota • North Carolina • United States

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Salary

💰 $94,010 - $110,600 per year

Job Level

Senior

About the role

  • Facilitate complex second and third line-of defense issues from end to end including corresponding validations ensuring timely and appropriate resolution within ORM policy/process requirements
  • Ensure corrective actions are effective, compliant and audit-ready while also supporting operational resilience and regulatory adherence
  • Conduct analysis of issue trends and develop PowerPoint presentations to convey insights to senior leaders
  • Lead special projects to support the drive for continuous improvement of the issue management program
  • Collaborate with business leaders, business SME's, Control, Compliance, Operations Risk, Legal and other partners to document Issues and the corresponding risk mitigation plans
  • Effectively lead Issue calls with internal and external stakeholders with a focus on outcomes
  • Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with issue management policy
  • Document progress throughout the issue management process including a detailed memo to support issue closure
  • Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls
  • Craft cohesive documentation to support extension timelines and issue completion summaries
  • Organize, track and conduct follow-up responsibilities in a fast-paced environment with minimal management involvement

Requirements

  • Typically more than six years of applicable experience
  • Bachelor's degree or equivalent work experience
  • 5+ years in risk management, compliance testing, internal audit or issue validation
  • Strong knowledge of issue management frameworks, operational risk and/or regulatory expectations
  • Experience in payments, fintech or financial services
  • Proficient with Microsoft Office
  • Exceptional organizational skills
  • Hands-on experience with eGRC tools (e.g., Archer)
  • Excellent analytical, documentation and communication skills
  • Exceptional critical thinking and decision-making skills
  • Ability to manage multiple priorities in a fast-paced, regulated environment
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
risk managementcompliance testinginternal auditissue validationissue management frameworksoperational riskregulatory expectationsanalytical skillsdocumentation skillscritical thinking
Soft Skills
organizational skillscommunication skillsdecision-making skillsability to manage multiple prioritiescollaborationleadershipoutcome focusfast-paced environmentattention to detailproblem-solving