U.S. Bank

Issue Management Coordinator – Project Lead, Payment Services Risk & Compliance

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Knoxville • Minnesota • North Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $94,010 - $110,600 per year

Job Level

Senior

About the role

  • Facilitate complex second and third line-of defense issues from end to end including corresponding validations ensuring timely and appropriate resolution within ORM policy/process requirements
  • Ensure corrective actions are effective, compliant and audit-ready while also supporting operational resilience and regulatory adherence
  • Conduct analysis of issue trends and develop PowerPoint presentations to convey insights to senior leaders
  • Lead special projects to support the drive for continuous improvement of the issue management program
  • Collaborate with business leaders, business SME's, Control, Compliance, Operations Risk, Legal and other partners to document Issues and the corresponding risk mitigation plans
  • Effectively lead Issue calls with internal and external stakeholders with a focus on outcomes
  • Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with issue management policy
  • Document progress throughout the issue management process including a detailed memo to support issue closure
  • Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls
  • Craft cohesive documentation to support extension timelines and issue completion summaries
  • Organize, track and conduct follow-up responsibilities in a fast-paced environment with minimal management involvement

Requirements

  • Typically more than six years of applicable experience
  • Bachelor's degree or equivalent work experience
  • 5+ years in risk management, compliance testing, internal audit or issue validation
  • Strong knowledge of issue management frameworks, operational risk and/or regulatory expectations
  • Experience in payments, fintech or financial services
  • Proficient with Microsoft Office
  • Exceptional organizational skills
  • Hands-on experience with eGRC tools (e.g., Archer)
  • Excellent analytical, documentation and communication skills
  • Exceptional critical thinking and decision-making skills
  • Ability to manage multiple priorities in a fast-paced, regulated environment
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
risk managementcompliance testinginternal auditissue validationissue management frameworksoperational riskregulatory expectationsanalytical skillsdocumentation skillscritical thinking
Soft skills
organizational skillscommunication skillsdecision-making skillsability to manage multiple prioritiescollaborationleadershipoutcome focusfast-paced environmentattention to detailproblem-solving