Client Success Manager
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Remote • Minnesota, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $86,360 - $101,600 per year
Job Level
SeniorLead
About the role
- Managing a portfolio of new clients in their first 6 months as a customer of the bank
- Grow spend volume and revenue above existing benchmark to maximize return from each new customer
- Training new customers on products and technology platforms
- Monitoring customer spends and behaviors for ongoing management and intervention to improve performance
- Working with various departments to source solutions to client assistance issues
- Working closely with sales team to strategize on non-responsive programs
Requirements
- Bachelor's degree, or equivalent work experience
- Seven to ten years of client support, Relationship management or sales experience
- Strong sales, relationship management and business development abilities
- Knowledge of Credit Card or Commercial card products and services
- Broad knowledge of bank products and services that result in successfully capitalizing on all opportunities to expand relationships and sales of bank's products
- Strong analytical and problem-solving skills
- Ability to work effectively with individuals, groups, and vendors across the company to manage customer relationship.
- Well-developed written communication and verbal presentation skills is a must.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
relationship managementbusiness developmentanalytical skillsproblem-solving skillsknowledge of Credit Card productsknowledge of Commercial card productsknowledge of bank productscustomer trainingperformance monitoring
Soft skills
strong sales abilitieseffective communicationverbal presentation skillsinterpersonal skillscollaborationstrategic thinking
Certifications
Bachelor's degree