Business Banking Client Account Manager
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $81,515 - $95,900 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for the overall management of an assigned portfolio with a focus on Welcome, Retain, and Grow
- Helping to drive activations and elevate the onboarding experience by coordinating with Market Managers to ensure pre-sale and implementation expectations are met
- Welcoming newly activated accounts
- Performing general account maintenance
- Increasing relationship profitability and maintaining client satisfaction
- Consulting with clients for payment education and recommending products and services to enhance performance based on customer needs and portfolio growth
- Maintaining strong proficiency in our products and services, leveraging this knowledge to successfully cross-sell within their portfolio
- Proactively working to retain clients through targeted outreach, utilizing tools, campaigns, and trigger-based insights to identify opportunities and strengthen customer relationships
Requirements
- Bachelor’s degree in Business or Finance, or equivalent work experience
- Typically five to eight years of client management experience in the payments industry
- Strong contract negotiations, account management and project management skills
- Strong problem-solving and negotiation skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Strong presentation, interpersonal, verbal and written communication skills
- Ability to travel
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementproject managementcontract negotiationsproblem-solvingdata interpretationcustomer servicecross-sellingpayment education
Soft skills
communicationinterpersonal skillspresentation skillsnegotiation skillstime managementrelationship management
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Finance