U.S. Bank

Operations Processor 5

U.S. Bank

full-time

Posted on:

Location Type: Hybrid

Location: Tempe • Arizona, Minnesota • 🇺🇸 United States

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Salary

💰 $20 - $26 per hour

Job Level

Mid-LevelSenior

About the role

  • Onboards incoming fraud claims from FDI or customer‑submitted paperwork and enters cases into the system of record.
  • Reviews and verifies customer documentation for accuracy and completeness.
  • Conducts in‑depth investigations of DDA (Demand Deposit Account) fraud claims while applying relevant rules, regulations, and compliance standards.
  • Evaluates case details collectively to determine claim validity and make timely, accurate decisions on check and paper fraud transactions.
  • Prioritizes a customer‑first approach throughout all stages of claim handling.
  • Recognizes emerging issues and escalates concerns promptly to ensure timely resolution.
  • Collaborates with internal business partners, peers, and other fraud business lines to support efficient case processing.
  • Performs additional responsibilities as assigned by management.

Requirements

  • High school diploma or equivalent
  • Four years or more of operations services–related work experience
  • Strong attention to detail and ability to analyze complex information
  • Excellent written and verbal communication skills
  • Ability to work independently and manage multiple cases simultaneously
  • Knowledge of fraud detection processes, banking regulations, and compliance standards (preferred)
  • Proficiency with case management systems and Microsoft Office Suite
Benefits
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
fraud detection processesbanking regulationscompliance standardscase management systemsMicrosoft Office Suite
Soft skills
attention to detailanalytical skillswritten communicationverbal communicationindependencemultitaskingcustomer-first approach
Certifications
high school diploma or equivalent