Client Account Manager
U.S. Bank
full-time
Posted on:
Location Type: Hybrid
Location: Torrance • California • 🇺🇸 United States
Visit company websiteSalary
💰 $68,850 - $81,000 per year
Job Level
JuniorMid-Level
About the role
- Overall management of a book of accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals
- Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance
- Escalation point for both internal and external client issues
Requirements
- Associate's degree, or equivalent work experience
- Typically two or more years of client management experience in payments industry
- Strong contract negotiation, account management and project management skills
- Strong problem-solving and negotiation skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Ability to identify and resolve exceptions and to interpret data
- Proven customer service/relations skills
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Strong presentation, interpersonal, verbal and written communication skills
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcontract negotiationproject managementdata analysisproblem-solvingcustomer serviceperformance analysis
Soft skills
interpersonal skillsverbal communicationwritten communicationpresentation skillsnegotiation skillstime management
Certifications
Associate's degree